In terms of getting many things done efficiently, quickly, and relatively painlessly, your computer is the most extraordinary invention of all time… well, that is, until it decides to make your life miserable, at which point it degenerates into the most counterproductive, vile and despicable machine ever to defile this otherwise relatively peaceful planet. All computer users, with the exception of those technical geniuses and sadists, have endured this emotional rollercoaster. That is also why we have our heroic tech support staffs.
All legitimate (and also most illegitimate) online casinos usually have technical support pages. You should be able to find a direct link to tech support page from the index (or main) page of the online casino site. It could be labeled as “Questions” or “Help” or something to that nature. Always visit the tech support page first and do some snooping. Then, see how many phone numbers this site has and whether they serve the customers around the clock. Then try to find out if the casino operator has their own tech support department. If they don’t specify clearly, go to your preferred search engine, type the phone numbers of casino’s tech support and take a look at the results. If you find that the results page lists some online casinos, the site is probably using a single tech support service that is also shared with other online casinos. If you are feeling bold today, dial some toll-free number and try to throw some questions at them. Ask how much training they have had and how many are currently on the staff. Consider it an especially bad sign if you can’t find anyone who fluently speaks in a language that you understand.
You need to examine whether the online casino offers more help beyond technical support. In tech support page they may have multiple email addresses (techsupport, accounts, manager, and so forth), it is a good sign. But you have to go further, because it is conceivable that emails received by multiple email addresses can be funneled to one mailbox, where it is ignored or thrown away. Having people names attached to these email addresses can be an improvement, even though names can be added effortlessly. The perfect solution, again, is to rely on phone tests. See if a 24-hour tech support really means that they immediately help you with all aspects of the gambling experience, especially with money transactions and account inquiries. Also find out if the site supervisors are accessible by phone.